We're here to help you get the most out of the app

Last updated: 1 November, 2025

Contact Us

Have a question, found a bug, or want to suggest a feature? Our team is happy to help.

Email: [email protected]

Typical response time: within 24–48 hours (Mon–Fri)

Report a Bug

If something isn't working as expected, please include the following when you reach out:

• Steps to reproduce the issue
• Your device model and iOS version
• Screenshots or screen recordings (if possible)
• The app version you're using
• Any error messages you see

Request a Feature

We're building Sweetr with our community. Tell us what would make the app more useful for you.

• Describe the feature and the problem it solves
• Share examples of apps that do this well (optional)
• Mention how often you'd use it
• Explain how it would help with your sugar tracking goals